The platform is designed for maximum flexibility, supporting a wide range of mobility and sharing business models.<h1 style="text-align: left">Branches and Location Management</h1>Branches form the organizational backbone of the platform. They function as a hierarchical folder system that mirrors a company’s real-world structure.<ul class="accent-bullets"><li>Top-Level Branch: Represents the customer’s full environment.</li><li>Category Branches: Used for organization; do not contain vehicles.</li><li>Location Branches: Contain and manage vehicles.</li><li>Unlimited Layers: Branches can be nested to any depth, with the final layer always being a location.</li><li>Flexible Organization: Businesses can structure branches by country, region, business type, or any hierarchy.</li></ul><hr><h1 class="p1">Business Units and Commercial Operations</h1>Business Units (BUs) handle all commercial and accounting functions, including invoicing, VAT, bank data, and terms.<ul class="accent-bullets"><li>Every branch is linked to one Business Unit.</li><li>Business Units define billing, invoicing, and promotional rules.</li><li>Multi-country setups use separate Business Units, ensuring localized compliance for vouchers, subscriptions, and packages.</li><li>Switching between Business Units (e.g., to access another country) currently requires operator support.</li><li>Invoice details and branding are customizable per Business Unit.</li></ul><hr><h1 class="p1">User Management and Permissions</h1>Users are linked to specific Business Units and branches, which determine their entitlements and access scope. Access control is managed at the branch level, allowing precise control over who can view or edit data.<ul class="accent-bullets"><li>Primary Business Unit: Each user is assigned one BU. End users cannot switch it in the app; operators can update it in the back office.</li><li>Roles and Permissions: Operators can grant elevated access for support or operational roles while keeping a user’s personal account intact. Permissions can apply to the full organization, specific countries, or individual locations.</li><li>Private Branches: Require explicit user access.</li><li>Business Accounts (User Groups): Allow users to collaborate under a shared account, pooling access and resources based on the group’s permissions.</li></ul><hr><h1 class="p1">Vehicle Management</h1>Vehicles are managed through categories and individual records, enabling scalable configuration and control.<ul class="accent-bullets"><li>Vehicle Categories: Define shared parameters such as attributes (battery, kilometers, etc.), policies (rental rules, end conditions), visuals, damage reporting, and monitoring parameters.</li><li>Vehicle Configuration: Each vehicle belongs to one category and one branch. Updating the category automatically applies new configurations. Configuration options include driving license verification, pre-authorization requirements, and business area restrictions.</li></ul><hr><h1 class="p1">State Management</h1>A unified state system governs branches, vehicles, rentals, and bookings.<ul class="accent-bullets"><li>Branch States: Control visibility in the app (e.g., maintenance, inactive).</li><li>Vehicle Availability: Depends on battery, IoT connectivity, and service state.</li><li>Rental and Booking States: Include reserved, active, ended, expired, canceled, and special cases such as “end at no movement” (no charge if unused).</li><li>Approval Flows: Configurable per branch for controlled booking processes.</li></ul><hr><h1 class="p1">Location Management: Station-Based and Free-Floating</h1>The system supports both station-based and free-floating sharing models.<ul class="accent-bullets"><li>Station-Based: Uses defined parking spots with capacity limits. Supports both virtual (geofenced) and physical stations. Grouped pins (e.g., airport hubs) improve visualization.</li><li>Free-Floating: Operates within configurable zones (business, restricted, or prohibited). Rules can be applied per vehicle category (e.g., speed limits, rental constraints). Fraud prevention features include reservation time limits, buffer times, and rental blocking mechanisms.</li></ul><hr><h1 class="p1">Platform Applications</h1>The platform includes four main applications, each serving a different user group:<ul class="accent-bullets"><li>Back Office / Dashboard: Central control tool for operators.</li><li>Service App: For field operations such as maintenance and damage reporting.</li><li>White-Label Mobile App: For end users; supports rentals, business accounts, and business unit-specific features.</li><li>White-Label Web App: For business users and account management.</li></ul><hr><h2 class="p1">Dashboard Evolution</h2>The platform is migrating from the legacy Blue Dashboard to the new Dark Dashboard.<ul class="accent-bullets"><li>Enhanced data views and filters.</li><li>Saved filters and presets.</li><li>Map and table views.</li><li>Upcoming Kanban and task board functionality.</li></ul>The old dashboard will be fully deprecated by March 2026.<hr><h1 class="p1">Summary</h1>The platform is designed for scalability, flexibility, and real-world alignment. Understanding key concepts—branches, business units, users, vehicles, and applications enables operators to model any mobility business accurately.

Getting Started

This article introduces the core concepts and architecture of the platform. It explains how the system is structured and how its main components interact.

Platform overview

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Card Management (RFID)

Fleet & Operations

Managing On-Demand Rentals

Radar

On-Demand vs. Pre-Booking

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Business accounts and corporate billing

Users & Accounts

Payment Gateways and Methods

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Payments & Invoicing

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Onfido Identity & Driver's License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

Integrations & APIs

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)