<h1>Prerequisites</h1><ul class="accent-bullets"><li><p>A direct contract with a supported payment gateway provider.</p></li><li><p>Engagement with the Wunder Mobility Customer Success team to activate or change a gateway.</p></li><li><p>Access to the required API credentials provided by the payment gateway.</p></li></ul><h1>How It Works</h1><p>Wunder Mobility does not process payments itself. Instead, it connects your platform to an external <strong>payment gateway</strong> that executes payment transactions.</p><p>Once connected:</p><ul class="accent-bullets"><li><p><strong>Wunder Mobility</strong> handles invoicing, billing logic, retries, and payment flows.</p></li><li><p><strong>The payment gateway</strong> handles authorization, collection, and settlement of funds.</p></li><li><p><strong>Transaction fees</strong> are agreed and paid directly between the operator and the payment gateway.</p></li></ul><p>Before go-live, operators must establish a commercial agreement with the selected gateway. Wunder Mobility then integrates the gateway using the provided credentials.</p><h1>Supported Payment Gateways</h1><p>Wunder Mobility currently supports the following payment gateways out of the box:</p><h2>Stripe</h2><p>Stripe offers the most comprehensive and widely used integration.</p><h3><strong>Supported payment methods:</strong></h3><ul class="accent-bullets"><li><p>Credit and debit cards</p></li><li><p>Apple Pay</p></li><li><p>Google Pay</p></li><li><p>PayPal</p></li></ul><h3><strong>Advantages:</strong></h3><ul class="accent-bullets"><li><p>Global coverage</p></li><li><p>Reliable and scalable infrastructure</p></li><li><p>Strong support for wallets and recurring payments</p></li></ul><h2>Adyen</h2><p>Adyen is a robust enterprise payment provider with strong European coverage.</p><h3><strong>Supported payment methods:</strong></h3><ul class="accent-bullets"><li><p>Credit and debit cards</p></li><li><p>Apple Pay</p></li><li><p>Google Pay</p></li><li><p>PayPal</p></li><li><p>iDEAL</p></li><li><p>Bancontact</p></li></ul><h3><strong>Advantages:</strong></h3><ul class="accent-bullets"><li><p>Strong support for European payment methods</p></li><li><p>Enterprise-grade compliance and reliability</p></li></ul><h3><strong>Considerations:</strong></h3><ul class="accent-bullets"><li><p>Configuration and onboarding can be more complex than Stripe</p></li></ul><h2>Checkout.com</h2><p>Checkout.com is supported for card-based and wallet payments.</p><h3><strong>Supported payment methods:</strong></h3><ul class="accent-bullets"><li><p>Credit and debit cards</p></li><li><p>Apple Pay</p></li></ul><h3><strong>Advantages:</strong></h3><ul class="accent-bullets"><li><p>Global acquiring capabilities</p></li><li><p>Enterprise-focused offering</p></li></ul><h3><strong>Considerations:</strong></h3><ul class="accent-bullets"><li><p>Payment method scope is more limited compared to Stripe and Adyen</p></li></ul><h1>Supported Payment Methods Overview</h1><p>Depending on the selected payment gateway and region, Wunder Mobility can support:</p><ul class="accent-bullets"><li><p>Credit and debit cards</p></li><li><p>Apple Pay</p></li><li><p>Google Pay</p></li><li><p>PayPal</p></li><li><p>iDEAL (Adyen only)</p></li><li><p>Bancontact (Adyen only)</p></li></ul><p>Payment methods must be enabled and configured in the payment gateway itself. After enabling it, please reach out to our Customer Success team, so that we can configure your environment accordingly. </p><h1>Choosing the Right Payment Gateway</h1><p>Selecting a payment gateway depends on several factors:</p><ul class="accent-bullets"><li><p><strong>Target markets:</strong> Required local payment methods and regional coverage</p></li><li><p><strong>Payment methods:</strong> Cards only vs wallets and local methods</p></li><li><p><strong>Operational scale:</strong> Transaction volume and growth expectations</p></li><li><p><strong>Internal capabilities:</strong> Ability to manage enterprise-grade gateway configuration</p></li><li><p><strong>Costs: </strong>In shared mobility, the transaction amounts are usually lower. Therefore, the transaction costs have a significant impact. </p></li></ul><p>The Wunder Mobility Customer Success team can help you evaluate and select the most suitable option.</p><h1>Custom Payment Gateway Integrations</h1><p>Wunder Mobility provides APIs that allow operators to implement <strong>custom payment gateway integrations</strong>.</p><p>This enables:</p><ul class="accent-bullets"><li><p>Integration of regional or proprietary payment providers</p></li><li><p>Continued use of the white-label Consumer App</p></li><li><p>Full use of Wunder Mobility billing and invoicing logic</p></li></ul><p>Custom integrations are intended for advanced use cases. Operators should request a technical session with the Customer Success team to assess feasibility and requirements.</p><h1>Switching Payment Gateways</h1><p>Switching a payment gateway is a <strong>significant operational change</strong>.</p><p>Important considerations:</p><ul class="accent-bullets"><li><p>Requires coordination with the Wunder Mobility Customer Success team</p></li><li><p>May impact existing users and stored payment methods</p></li><li><p>Requires new contracts and credentials</p></li></ul><p>Gateway changes should be planned carefully to avoid disruption to active users.</p><h1>Costs and Responsibilities</h1><ul class="accent-bullets"><li><p>Payment gateway fees are negotiated and paid <strong>directly by the operator</strong> to the gateway provider.</p></li><li><p>Wunder Mobility does not control or charge transaction fees.</p></li><li><p>Operators are responsible for compliance with gateway terms and local regulations.</p></li></ul><p>Wunder Mobility provides the integration, billing logic, and invoicing layer on top of the selected gateway.</p><h1>Tips and Best Practices</h1><ul class="accent-bullets"><li><p>Select your payment gateway early in the project.</p></li><li><p>Prioritize payment methods common in your target markets.</p></li><li><p>Avoid switching gateways unless there is a clear business reason.</p></li><li><p>Involve Customer Success early for setup, changes, or custom integrations.</p></li></ul><h1>Troubleshooting</h1><h2><strong>A payment method is missing in the app</strong></h2><ul class="accent-bullets"><li><p>Verify it is enabled in your payment gateway configuration.</p></li><li><p>Confirm regional availability with your provider.</p></li><li><p>It has not been enabled by Wunder Mobility.</p></li></ul><h2><strong>Payments fail or cannot be processed</strong></h2><p><strong>Stripe</strong></p><ul class="accent-bullets"><li><p>Check gateway status and credentials.</p></li><li><p class="p1">Display the user <strong>Auth ID</strong> on the <strong>Customer Overview</strong> page in the backoffice dashboard.</p></li><li><p class="p1">Copy the Auth ID from the backoffice UI.</p></li><li><p class="p1">Use the Auth ID to <strong>search for the corresponding customer in Stripe</strong>.</p></li></ul><img src="https://uploads.productlane.com/4c3298ed26c5c6692fe3c734aafc26fa.png" data-processed-src="https://uploads.productlane.com/2d54a5a26b9ee03eedf178fd28061e80.jpeg" data-original-src="https://uploads.productlane.com/4c3298ed26c5c6692fe3c734aafc26fa.png"><h2><strong>Need a different payment provider</strong></h2><ul class="accent-bullets"><li><p>Discuss requirements with Customer Success to evaluate supported or custom options.</p></li></ul><p></p>

Payments & Invoicing

Wunder Mobility integrates with leading payment gateways to process payments securely while handling billing, invoicing, and payment logic within the platform.

Payment Gateways and Methods

Platform overview

Getting Started

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Card Management (RFID)

Fleet & Operations

Managing On-Demand Rentals

Radar

On-Demand vs. Pre-Booking

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Business accounts and corporate billing

Users & Accounts

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Onfido Identity & Driver's License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

Integrations & APIs

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)