<h1>Prerequisites</h1><ul class="accent-bullets"><li>Wunder-Managed Service<ul class="accent-bullets"><li>All technical configuration, including sub-account setup and workflow definition, is performed by the Wunder Mobility team.</li><li>You cannot contract directly with Onfido; Wunder Mobility is a reselling partner of Onfido.</li></ul></li><li>Request via Customer Success<ul class="accent-bullets"><li>Integration activation and changes to verification logic must be coordinated through your Customer Success Manager (CSM).</li></ul></li></ul><hr><h1>How It Works</h1>Onfido acts as the security layer between a new user signing up and their first rental.<h2>The User Experience</h2><ol class="steps-list"><li>Document Capture: The user takes a photo of both sides of their driver's license or ID using their mobile device camera.</li><li>Facial Recognition: The user takes a selfie. Onfido compares biometric data from the selfie against the photo on the ID.</li><li>AI Processing: The system analyzes the document for authenticity and checks for fraud. Results are typically returned in under 5 minutes.</li></ol><h2>Data Handling</h2><ul class="accent-bullets"><li>Privacy: Wunder Mobility stores extracted data (names, dates, license classes) but does not store images of the license or the user in the platform itself.</li><li>Security: All data is encrypted, and the process is GDPR compliant.</li></ul><hr><h1>Configuration Options </h1>While the technical integration is managed by Wunder Mobility, you can request specific configurations to tailor the verification logic to your operational needs.<h2>1. Verification Logic (Auto vs. Manual) </h2><ol class="steps-list"><li>Automatic Verification (Recommended): The system uses AI to instantly approve or reject users. This allows users to sign up and rent immediately without waiting.</li><li>Manual Review (Strict): You can request to disable automatic approval. In this mode, all verifications enter a review state and require a human operator to manually approve them in the Wunder Mobility Backoffice.<ol class="steps-list"><li>States: Pending, Processing, Re-verify, Review, Rejected.</li><li>Operational Impact: This introduces friction and delays for new users, as they cannot rent until an operator acts.</li></ol></li></ol><img src="https://uploads.productlane.com/05f7b09c9b46c3a87590d53616708ff3.png" data-processed-src="https://uploads.productlane.com/07a858bd0bdba0761af510ff6ed2555f.jpeg" data-original-src="https://uploads.productlane.com/05f7b09c9b46c3a87590d53616708ff3.png"><h2>2. Driving Experience Requirements (Category B) </h2>You can restrict vehicle rentals based on how long a user has held a valid license.<ul class="accent-bullets"><li>Minimum Duration: Configure a specific number of months a user must have held their license (e.g., 12 months).</li><li>Category B Only: This setting currently applies only to Category B (car) licenses.</li><li>Business Exemption: You can exempt specific business accounts from this rule (e.g., for VIP corporate clients).</li></ul><h2>3. Environment &amp; Documents</h2><ul class="accent-bullets"><li>Environments:<ul class="accent-bullets"><li>Sandbox (Staging): Uses Onfido's test environment for development testing (free of charge).</li><li>Live (Production): Connects to real verification services (billable).</li></ul></li><li>Document Support: Define which documents are accepted (Driver's Licenses, National IDs, Passports, Residence Permits).</li></ul><h2>4. App Placement</h2><ul class="accent-bullets"><li>Sign-Up Flow: You can configure verification to be mandatory during the initial sign-up process.</li><li>Menu Only: Alternatively, verification can be accessed via the app menu (verification: true), allowing users to register first and verify later.</li></ul><hr><h1>Step-by-Step Guide </h1><blockquote>Workflow configuration is handled by Wunder Mobility. Follow these steps to initiate and manage the integration.</blockquote><h2>Requesting the Integration</h2><ol class="steps-list"><li>Define your requirements Determine which documents you need to verify (Driver's License, National ID, Passport) and for which vehicle types.</li><li>Contact your Customer Success Manager (CSM) Request the Onfido integration. Your CSM will set up the sub-account structure required for your organization.</li><li>Wunder Mobility enables the integration The team configures the required settings and verifies the connection to the Onfido API.</li></ol><h2>Monitoring Verifications</h2><ol class="steps-list"><li>View User Profiles in Backoffice Once active, verification status appears in the user details section of the Wunder Mobility Backoffice.</li><li>Check Validation Status<ul class="accent-bullets"><li>Verified: User can rent vehicles.</li><li>Rejected: The system will display rejection reasons (e.g., expired document, poor image quality).</li></ul></li><li>Review Parsed Data Confirm that data such as <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">driver_license_issue_date</code>, <code class="inline-code-shadow bg-gray-100 border border-gray-200/60 dark:border-gray-800 font-medium dark:bg-gray-700/60 text-gray-700 dark:text-gray-200 font-mono text-md px-1 py-0.5 rounded-[0.2rem] [&amp;::before]:content-none [&amp;::after]:content-none">driver_license_expiry_date</code>, and license classes are populating correctly in the user profile.</li></ol><hr><h1>Tips and Best Practices</h1><ul class="accent-bullets"><li>Avoid "Retry" Configurations<ul class="accent-bullets"><li>Do not request "retry" functionality in your workflow configuration.</li><li>Why: If a user closes the app during a retry, they may get stuck on a loading screen with no way to return to the flow. It is better to have the user restart the process.</li></ul></li><li>Educate Your Users<ul class="accent-bullets"><li>Most failures are due to poor image quality or glare.</li><li>Encourage users to use good lighting and place documents on a dark, flat background.</li></ul></li><li>Staging vs. Production<ul class="accent-bullets"><li>Always validate the flow in the Staging environment first using the Onfido sandbox.</li><li>Test edge cases like expired documents or under-age users before going live.</li></ul></li><li>Handling Rejections<ul class="accent-bullets"><li>Ensure your notification templates are set up to explain why a user was rejected so they can correct the issue (e.g., "Image blurry").</li></ul></li></ul><hr><h1>Troubleshooting</h1><blockquote>Technical debugging is handled by Wunder Mobility. Use this section to resolve common user issues.</blockquote><h2>Verification fails for valid documents</h2>What to check:<ul class="accent-bullets"><li>Image Quality: Was the photo blurry, too dark, or did it have glare?.</li><li>Document Type: Is the user trying to upload a document type (e.g., Passport) that isn't enabled in your workflow?.</li></ul>Resolution:<ul class="accent-bullets"><li>Advise the user to retake the photo in better lighting.</li><li>Confirm with your CSM that the specific document type is supported in your configuration.</li></ul><h2>User is stuck on a loading screen</h2>What to check:<ul class="accent-bullets"><li>Retry Loop: This often happens if a "retry" option was triggered and the user exited the app or window.</li></ul>Resolution:<ul class="accent-bullets"><li>The user must restart the verification process completely.</li><li>Contact your CSM to ensure manual retry options are disabled in the workflow to prevent future occurrences.</li></ul><h2>Missing Rejection Reasons</h2>What to check:<ul class="accent-bullets"><li>Notification Templates: Are your automated emails/push notifications using the correct placeholders for rejection codes?</li></ul>Resolution:<ul class="accent-bullets"><li>Verify with your CSM that the integration is properly mapping Onfido rejection codes to the Wunder Mobility notification system.</li></ul>

Integrations & APIs

Automate driver’s license and identity verification using AI-powered technology to onboard users faster while reducing fraud and liability. 

Onfido Identity & Driver's License Verification

Platform overview

Getting Started

Locations and branches

Damages and Task management

Service App (Beta)

Optimizing Vehicle On-Field Maintenance Flows

Card Management (RFID)

Fleet & Operations

Managing On-Demand Rentals

Radar

On-Demand vs. Pre-Booking

Additions and Insurance

Subscriptions & Multi-Benefit Packages

Pricing, Memberships & Promotions

Login Options & Sign up Fee for End Users

User Management & Profiles

Roles and Permissions 

Business accounts and corporate billing

Users & Accounts

Payment Gateways and Methods

Invoicing

Invoice PDF Structure & Customization

Revenue Protection and Payment Assurance

Payments & Invoicing

Mobile App Translation Keys: Sign Up, Rental & Booking

App Configuration & Customization

MaaS API

FreeNow Integration Overview

Credit Rating (CRIF)

Veriff Driving License Verification

Braze Messaging integration 

AppsFlyer Integration

Zendesk Chat

INVERS IoT Integration

Vehicle & IoT Support

Introducing Wunder Analytics (Beta)

Issues Analytics (Beta)

Data Insights

Two-Factor Authentication (2FA)

Security

Choosing the Right Sign-In Method in Wunder  (Email OTP vs Phone Login vs Password)